POSITION DESCRIPTION

 

TITLE:  Student Associate - Information Desk

 

DUTIES AND RESPONSIBILITIES

 

  1. Serve as the main University contact for information concerning Western Connecticut State University
     
  2. Answer the WCSU Information telephone line in a courteous manner and direct callers to the proper source of information, if unable to assist the caller (Midtown only)
     
  3. Answer the WCSU Box Office telephone line in a courteous manner and process box office orders per customer request (Westside only)
     
  4. Process box office reservations and web sales (Westside only)
     
  5. Review daily events calendars and material at the Information Desk
     
  6. Be knowledgeable of events on campus and within the greater Danbury community
     
  7. Handle box office transactions for walk-up window customers
     
  8. Maintain proper financial procedures for all box office transactions
     
  9. Provide general admission information on weekends and other times when the Admissions Office is closed
     

  10. Gather, organize and provide information on services, activities, University policy and directions to the other campus and major Danbury locations
     

  11. Maintain the physical Lost and Found and the online log
     

  12. Maintain the appearance of the Information Desk at all times
     

  13. Report broken equipment to shift supervisor
     

  14. Complete the daily online shift log 
     
  15. Perform other duties as assigned

 

SUPERVISION: Operations Manager & shift Building Manager

 

 

It’s more than a Job:  Part of the mission of Campus & Student Centers is to enhance the educational program by providing opportunities for student development through employment.  All student associate positions have the same core competencies and learning objectives.  Those documents are an integral part of this position description.