E-Learning Support
Western is currently using Blackboard Learn 9.1 as its E-Learning course management system. It allows faculty to deliver course content to online and hybrid courses, as well as to supplement on-ground courses with online components.
Please note, not all professors use a course management system. If you do not see your course in your course list, please verify with your instructor that he/she is using Blackboard Learn AND/OR that the course has been made available to the class.
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Frequently Asked Questions
- How do I access my Blackboard Learn courses? How do I access my Blackboard Learn courses?
To access Blackboard via WestConnduit:
- Log into WestConnduit (http://westconnduit.wcsu.edu).
- Click on the Blackboard icon.
- Enter your Western Windows Account username and password and click OK.
To access Blackboard directly:
- Open a web browser, and go to http://learn-wcsu.ct.edu.
- Enter your Western Windows Account username and password and click OK.
- I am receiving a "You have entered an incorrect user name or password" error when I try to log in. I am receiving a "You have entered an incorrect user name or password" error when I try to log in.
Your Blackboard Learn username and password is the same as your Western Windows Account username and password.
If you do not know your Western password, you may create a new one using the Self Service Windows Password Manager . If you are having difficulty resetting your password, contact the IT Help Desk at (203) 837-8467.
- Why can't I login to Blackboard? Why can't I login to Blackboard?
Make sure that you know your correct Western Windows username and your Western Windows password (case sensitive). If you have forgotten your Western Windows username, please visit the Western Windows Support page.
If you have forgotten your Western Windows Password, please go the Self Service Windows Password Manager page to reset your password.
- What do I do if I forget my password? What do I do if I forget my password?
If you have forgotten your password or it has expired, both faculty and students can reset it online by visiting the Self Service Windows Password Manager page. Or,
Faculty: Send a message to 'RequestIT@wcsu.edu’ or call the IT Help Desk at x7-8467
Students: Visit one of the staffed computer centers on campus with a photo ID:
- Midtown Computer Center, Ruth Haas Library - Main Level
- Westside Computer Center, Westside Classroom Building room 117
- Student Technology Training Center, Student Center room 225
- Campus Center Computer Center (C4), Westside Campus Center 3rd Floor
- What internet browsers and operating systems are supported? What internet browsers and operating systems are supported?
Microsoft Windows Operating System
| | Internet Explorer 9 | Internet Explorer 8 | Firefox (Final Release Channel)* | Firefox 3.6 | Chrome (Stable Channel)** |
Windows XP (32-bit) | Unsupported | Compatible | Compatible | Compatible | Compatible |
Windows Vista (32-bit) | Certified | Compatible | Certified | Compatible | Compatible |
Windows Vista (64-bit) | Compatible | Compatible | Compatible | Compatible | Compatible |
Windows 7 (32-bit) | Certified | Compatible | Certified | Compatible | Certified |
Windows 7 (64-bit) | Compatible | Compatible | Compatible | Compatible | Compatible |
Apple Mac OS Operating System
| Safari 5.1 | Safari 5.0 | Safari 4.0 | Firefox (Final Release Channel) | Firefox 3.6 | Chrome (Stable Channel) |
Mac OSX 10.5 "Leopard" | Unsupported | Compatible | Compatible | Compatible | Compatible | Compatible |
Mac OSX 10.6 "Snow Leopard" | Certified | Certified | Compatible | Certified | Compatible | Certified |
Mac OSX 10.7 "Lion" | Certified | Unsupported | Unsupported | Certified | Unsupported | Certified |
- What support is available? What support is available?
Explore Blackboard Learn through the On Demand Learning Center which includes short videos, Getting Started Guides, and other documentation. Also check Blackboard’s Knowledge Base: Student | Faculty
Additional resources are available. Send email to the WCSU IT Help Desk at RequestIT@wcsu.edu, or call 203-837-8467. The hours of operation are:
Monday through Friday 8:30am-4:30pm
Visit the Board of Regents' Student Support site at https://websupport.ct.edu, or call 860-493-0221.
Their hours of operation are:
Monday through Thursday 8am-8pm
Friday 8am-5pm
Sunday 1pm-9pm
