Frequently Asked Questions

• How do I report a false positive? How do I report a false positive?

If a message in your quarantine is not spam and was caught by Microsoft Forefront, forward it to false_positive@messaging.microsoft.com. The contents of the message will be sent to Microsoft Forefront for further analysis.

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• Will my quarantine area be charged against my email quota? Will my quarantine area be charged against my email quota?
No, the quarantine area is on a separate server and will not tax your email quota.
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• How long will mail remain in my quarantine? How long will mail remain in my quarantine?
Any message that has not been deleted or unjunked from the quarantine area will be automatically be deleted after 15 days.
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• How do I report spam? How do I report spam?
If a message in your InBox is spam and was not caught by Microsoft Forefront, forward it to abuse@messaging.microsoft.com. The contents of the message will be sent to Microsoft Forefront for further analysis.
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• Will Microsoft Forefront stop all spam? Will Microsoft Forefront stop all spam?
Not all spam will be stopped. Spammers continuously change addresses and develop new techniques. Microsoft Forefront will check for updates every 15 minutes.
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• How do I access the Microsoft Forefront system? How do I access the Microsoft Forefront system?

There are two ways -- both require a web browser. The first involves unjunking individual messages from the Junk Mail Summary.

The other method of access is to visit the following URL:

http://spam.wcsu.edu*

From there, you can view all mail that has been quarantined for you, not just what is in the current Junk Mail Summary. Additionally, you can adjust some of your personal settings.

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• How do I know if spam was quarantined for me? How do I know if spam was quarantined for me?
Each day, you will receive a Junk Mail Summary message listing any messages that were quarantined since the last summary message. If no new messages were added to your Junk Box, you will not receive a summary.
From the summary message, you can view or unjunk a message if you want it delivered to your Inbox.


 
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• How does Microsoft Forefront work? How does Microsoft Forefront work?
The Microsoft ForeFront system is a service provided to WCSU by the Microsoft Corporation as part of our university Microsoft licensing. It will examine all incoming Internet email (transmitted via SMTP) looking for characteristics that will distinguish legitimate email from spam. Any message found to be legitimate will pass through to the recipient's InBox. Any message identified as spam or likely spam will be quarantined on the Microsoft Forefront server in the Junk Box area.
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