Clean Access Trouble :

If you are having trouble installing Clean Access on your machine, here's what you can do:

- View the Clean Access Installation Guide
- View the Clean Access Troubleshooting Guide
- Schedule an appointment with one our staff

What is ResNet?
ResNet stands for Residence Hall Network, a service provided by Information Technology & Innovation to all students living in the residence halls on Western’s campuses. ResNet allows students in the residence halls to connect to the University’s local area network and the Internet via the Cisco Clean Access Agent.

What is Cisco Clean Access Agent?
Clean Access Agent helps ensure that only authorized users can connect to ResNet and that their computers are safe for the network. Since almost every residence hall room is equipped with an activated data jack, you simply plug in and you’re ready to go. Wireless network access is offered in selected residence halls. Please check the updated list of Wireless hotspots on campus.

How does Clean Access Work?
The first time you connect your computer to a live data jack in your room (for wireless connection, select SSID “ResNet” ) and launch Internet Explorer, you will be redirected to a page where you enter your WestConn Windows username and password and then download and install Cisco Clean Access agent. Once Clean Access is installed, you will not be redirected to this page again. Instead, every time Windows is restarted, the Clean Access agent will present you with a pop-up to log into the University network using your WestConn Windows username and password.

Upon successful authentication, the Clean Access Agent will check your computer to make sure it passes the following requirements: critical Windows updates are installed, the automatic updates feature is enabled, antivirus software is installed, and virus definitions are updated. If your computer passes these requirements, you will be presented with the Acceptable Use Policy that you will need to accept in order to successfully log into the network. Otherwise, you will be granted temporary access to specific Web sites where you can get the missing requirements and/or instructions on how to get them from related Web sites. Please note that if you are missing Critical Windows updates and you press the ‘Update’ option on Clean Access Agent screen, this will start download of missing updates in the background and will notify you to install these downloaded updates when completed. Once you have passed all of the requirements, you will be able to access all network services and the Internet while Clean Access Agent remains in the background. Please note that the server keeps a list of all computers that have passed the requirements. This list is cleared every three days to ensure that all computers are patched and that they pass any new requirement, if needed.


What do I need to do in order to use Clean Access?
All ResNet users will need a WestConn Windows username and password. If you do not have one, you must stop by one of the computer centers on campus where one can be created for you.

PC users will need to download the Cisco Clean Access Agent, which will be available upon connection to the University network. Your PC must also be up-to-date with all of the Microsoft Windows High-Priority Updates, which can be found at http://update.microsoft.com. Your computer must also have up-to-date antivirus software and definitions installed. WestConn supports a wide variety of anti-virus programs. Please check http://www.wcsu.edu/ithelpdesk/resnet/virus-clients.asp for list of supported anti-virus programs. Macintosh/Linux users are not required to install the Cisco Clean Access Agent to gain access to ResNet. However, the machine will be scanned using Nessus to determine any possible vulnerabilities. Non-Windows users will be prompted to login with their WestConn Windows username and password and are required to accept the user agreement.

How do I Connect to ResNet (Step by step)?

  1. Make sure your computer has a properly installed and configured network interface card (NIC) and that it is configured for DHCP.  For wireless connection, your computer must have a wireless network card (a/b/g)  installed and enabled.
  2. Plug one end of the Ethernet cable into the network card and the other end into the data jack in the wall. (Note: in Centennial Hall, plug the Ethernet cable into the blue data jack. In all other residence halls, plug the Ethernet cable into the black data jack). For wireless connection, choose SSID “ResNet” from available networks.
  3. Launch Internet Explorer. The WestConn ResNet authentication page will appear.
  4. Enter your WestConn Windows username and password. This is the same information you use to gain access to the computers in the computer centers on campus. If you do not have this information or forgot your password, you must stop by one of the computer centers on campus and have a Windows account created or your password reset. Click “Continue.”
  5. Click on “Download Clean Access Agent” and then click “Open.” The Wizard will start.
    1. The Welcome window will appear. Click “Next.”
    2. You will be prompted to choose a destination. Click “Next.”
    3. The Ready to Install window will appear. Click “Install.”
    4. When the program has finished installing, Click “Finish.”
  6. The Clean Access Agent window will appear. Enter your WestConn Windows username and password. Click “Logon.” Clean Access Agent will scan your machine.
    1. If your machine passes the scan, you will be granted access to the University network and Internet. Go to step 8.
    2. If your machine does not pass the scan, you will be granted temporary access to specific Web sites in order to fix the problems. Click “Continue” and go to step 7.
  7. A window will appear prompting you to fix each problem. Click “Go to Link” or “Update” at the bottom of the window. Please note that if you are missing Critical Windows updates and you press the ‘Update’ option on Clean Access Agent screen, this will start download of missing updates in the background and will notify you to install these downloaded updates when completed. After the missing requirement is satisfied, click “Next.”
  8. If your computer passes all the requirements, you will be presented with the Acceptable Use Policy that you will need to accept in order to successfully connect to the network. Otherwise, you will be granted temporary access to specific Web sites where you can get the missing requirements and/or instructions on how to get them from related Web sites. Once you pass all of the requirements, you will be able to access all network services and the Internet while Clean Access Agent remains in the background.
  9. A window will appear stating that you have “Successfully logged onto the network.” Click “OK.” A Clean Access Agent icon will appear at the bottom of your screen (next to the clock). Do not attempt to delete this icon. If you do, you will no longer have access to the University network and Internet. Please note that the server keeps a list of all computers that have passed the requirements. This list is cleared every three days to ensure that all computers are patched and that they pass any new requirement, if needed.

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