{"id":315,"date":"2018-05-02T14:16:23","date_gmt":"2018-05-02T14:16:23","guid":{"rendered":"http:\/\/wcsu.wpengine.com\/iti\/?p=315"},"modified":"2020-11-19T19:00:31","modified_gmt":"2020-11-19T19:00:31","slug":"announcing-a-new-and-improved-telecommunication-service-request-process","status":"publish","type":"post","link":"https:\/\/www.wcsu.edu\/iti\/2018\/05\/02\/announcing-a-new-and-improved-telecommunication-service-request-process\/","title":{"rendered":"Announcing a new and improved Telecommunication Service Request process!"},"content":{"rendered":"<p>IT&amp;I is pleased to announce our new TSR (Telecommunication Service Request) process for faculty and staff. If you require telephone support for adding a new service or the disconnection, change or a move of an existing Cisco telephone, simply fill out the corresponding TSR form in Samanage. This will generate an incident within our service desk for assignment to the proper IT&amp;I staff member and provide you an incident number to allow you to track the status of your request. Click the link below for an overview of this new process: <a href=\"https:\/\/support.wcsu.edu\/?ht_kb=submitting-a-telecommunication-service-request\">https:\/\/support.wcsu.edu\/?ht_kb=submitting-a-telecommunication-service-request<\/a><\/p>\n<p>Please contact Raymond O\u2019Brien \u2013 <a href=\"mailto:obrienr@wcsu.edu\">obrienr@wcsu.edu<\/a> for further details or questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT&amp;I is pleased to announce our new TSR (Telecommunication Service Request) process for faculty and staff. If you require telephone support for adding a new service or the disconnection, change or a move of an existing Cisco telephone, simply fill &hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[],"class_list":["post-315","post","type-post","status-publish","format-standard","hentry","category-archive"],"_links":{"self":[{"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/posts\/315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/comments?post=315"}],"version-history":[{"count":0,"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/posts\/315\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/media?parent=315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/categories?post=315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wcsu.edu\/iti\/wp-json\/wp\/v2\/tags?post=315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}