Technology Resources for

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Information Technology & Innovation

Information Technology Committee

TECHNOLOGY FACILITY

Westside Classroom Building 377B

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Goals for 2007/08

Identify IT projects and priorities to support WestConns Strategic Plan:

  • actively participate in the IT Strategic Functional Team;
  • act as the liaison between the  IT Strategic Functional Team and the ITC;
  • work with the President and Vice-Presidents to integrate and prioritize the projects identified by the IT Strategic Functional Team with the other projects identified by senior management.

Maintain a robust and flexible IT infrastructure:

  • continue to identify and address “at-risk” issues;
  • investigate new technologies;
  • research and implement best practices for an academic environment;
  • address audit concerns.

Manage within University Computing budgets, always looking for ways to decrease costs and seek out efficiencies:

  • purchase servers, computers, projectors, toner, cables, etc. in bulk;
  • collaborate, when appropriate, with sister universities and system office to bundle purchases and write RFPs so that they can be used by all agencies;
  • explore with career development the establishment of student internships;
  • continue researching and implementing virtualization;
  • explore the use of open source software;
  • keep instructional technologist position vacant for FY08.

Maintain excellent customer service to students, faculty, and staff:

  • deliver more web-based self-service applications to students, faculty and staff so they can receive identified services from on or off campus;
  • continue to formalize policies and procedures and make them available on our website; 
  • enhance user support tools and resources;
  • deliver training workshops to students, faculty, and staff;
  • provide, as appropriate, infrastructure support to academic departments so that faculty can spend more time on teaching and learning.

Continue to work with the Information Technology Committee (ITC) to Deliver a    World of Technology:

  • expand the ITC replacement plan to include projection and create a preventive maintenance plan for projection;
  • maintain and implement the replacement plan;
  • upgrade desktop computers, printers, scanners, etc. for faculty and staff ;
  • act as the University’s eyes and ears to foster communication, input, and feedback;
  • recommend new technologies and encourage the use of instructional technology;
  • continue to implement wireless access until full coverage is achieved at both MT and WS.

Provide an Information Technology environment that will build and retain a strong University Computing team:

  • keep staff motivated and challenged;
  • work with Human Resources to provide an upward mobility path for staff;
  • continue to improve communication and customer service within the department;
  • set realistic individual goals and assist staff in achieving their goals;
  • fill four vacant full time UC positions.

Improve the IT assessment process:

  • survey students and faculty on various technology initiatives;
  • participate in Educause surveys;
  • establish, with the help of the ITC and Institutional Research and Assessment, a formal IT assessment tool.

Collaborate on system-wide initiatives while representing the needs of our university:

  • WebCT Vista;
  • Banner 8 upgrade;
  • Security Policies and Procedures;
  • Security Standards Team next steps;
  • Banner Information Asset Inventory and Risk Assessment Worksheet next steps;
  • Continue Information Asset Inventory and Risk Assessment for other systems;
  • Banner Server/Architecture/Manager Groups;
  • Tk20 Professional Software (act as technical consultants for sister universities);
  • Email Standardization Team;
  • WAN Optical Network implementation;
  • SWAT (Banner Managers);
  • DBA Team;
  • CIT;
  • Others, as appropriate.

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