Terms & Conditions

Effective as of August 2026

1. Campaign Description

Western Connecticut State University (“WCSU,” “we,” or “us”) offers optional SMS (text message) campaigns to provide important communications to students, alumni, and campus community members. Campaigns may include announcements, event invitations, feedback requests, admissions updates, alerts, or other campus communications from various WCSU departments and offices.

Campaign Examples:

• University President updates and announcements
• Admissions and enrollment communications
• Campus safety alerts and emergency notifications
• Student services and registration reminders
• Event invitations and campus activities
• Academic and administrative updates

Each campaign is separate, and you may opt in to one, some, or all campaigns. Your opt-in preferences are managed individually per campaign.

2. User Consent & Opt-In

By opting in to a WCSU SMS campaign, you confirm that:

• You are eligible to receive messages from this WCSU campaign (as a current student, alumnus, or community member)
• You have given express written consent to receive SMS messages from this specific WCSU campaign
• You consent to receive SMS messages to the phone number you provided
• You understand each campaign is optional and you may withdraw consent from any campaign at any time
• You do not have a legal or contractual obligation to participate in any campaign

Opt-In Methods: You may opt in to specific campaigns through:

• Campaign-specific opt-in forms available in WolvesNet (WCSU’s student portal)
• Texting the designated keyword (e.g., START, YES, or OPTIN) to a WCSU campaign number
• Other opt-in methods as designated by each campaign

Important: Each WCSU campaign is separate. Opting in to one campaign does not automatically enroll you in other WCSU campaigns.

3. Message Content & Frequency

Message content varies by campaign and may include:

• Campus announcements and administrative updates
• Event invitations, reminders, and registrations
• Admissions and enrollment information
• Safety alerts and emergency notifications
• Student services reminders (registration, deadlines, etc.)
• Requests for feedback and survey invitations
• Links to relevant campus resources and services

Message Frequency: Frequency varies by campaign. Typical campaigns send 1-2 messages per week during the academic calendar, though this may vary. Emergency or safety notifications may be sent at any time, including outside regular hours.

At the time of opt-in, each campaign will indicate its expected message frequency.

4. Message Costs & Carrier Charges

WCSU does not charge for messages sent through this campaign. However, standard SMS message and data rates from your wireless carrier may apply. This campaign does not affect your wireless plan or bill.

5. Opt-Out & Withdrawal of Consent

You may withdraw consent and stop receiving messages from a specific campaign at any time by:

• Texting STOP, CANCEL, UNSUBSCRIBE, QUIT, END, or OPTOUT to the campaign number
• Updating your consent preferences in WolvesNet for the specific campaign
• Following opt-out instructions provided in campaign messages

We will send a confirmation message: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

Important: Opting out of one campaign does NOT automatically opt you out of other WCSU campaigns. Each campaign’s opt-out is independent.

Once you opt out of a campaign, you will not receive further messages from that campaign unless you explicitly opt back in by texting START, YES, or updating WolvesNet settings.

6. Help & Support

For assistance with any WCSU SMS campaign, you may:

• Text HELP to the campaign number for campaign-specific guidance
• Visit wcsu.edu/sms-help for general SMS campaign information
• Contact WCSU’s IT Help Desk at it@wcsu.edu

7. Carrier & Third-Party Policies

This campaign operates through Twilio and your wireless carrier’s networks. Your carrier’s standard SMS terms and conditions apply. WCSU is not responsible for delays or failures in message delivery caused by your carrier.

8. Privacy & Data Use

WCSU collects and stores your phone number and consent status solely for the purpose of sending messages through the specific campaigns you have opted into. We will not:

• Share, sell, or rent your phone number to third parties
• Use your phone number for marketing purposes unrelated to the campaigns you have explicitly consented to
• Combine your opt-in data with third-party marketing lists or affiliate networks
• Share your phone number between WCSU campaigns without separate consent

Each campaign maintains its own opt-in list. Your phone number is stored and used only for the specific campaign(s) you have elected to join.

Your phone number is protected under WCSU’s standard privacy policies. For more information, visit wcsu.edu/privacy.

9. Message Timing

Messages are typically sent between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday during the academic calendar. Emergency or time-sensitive messages may be sent outside these hours.

10. Limitation of Liability

WCSU provides this SMS campaign on an “as-is” basis. We are not liable for:

• Delayed or failed message delivery
• Errors in message content
• Carrier network outages or service interruptions
• Unauthorized access to your account or messages

11. Changes to These Terms

WCSU reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the SMS campaign constitutes acceptance of modified terms.

12. Contact Information

Questions about WCSU SMS campaigns or these terms?

• Email: it@wcsu.edu
• Web: wcsu.edu/sms-help
• Text HELP to any WCSU campaign number
• IT Support: (203) 837-8988