Why did you want to join the Service Desk?
I wanted to join the Service Desk to build on my basic computer skills, as well as develop my communication skills.
What have you learned while on the Service Desk?
I have learned how to utilize several different software, as well as some of the basic functionalities of computers. I have also learned how to maintain patience when troubleshooting issues, since not all issues are resolved easily. My communication skills with callers have gradually improved as I have taken more calls.
Would you recommend the Service Desk to other students seeking a job at WCSU?
I would definitely recommend the service desk to other students at WCSU. Not only do you get an internal perspective on how an IT department operates within a university, but you also gain valuable skills in communication and technology. Regardless of major, students will gain educational value from this occupation due to the computer-dominant society we live in today..