Meet the Service Desk Staff
Raymond J. O'Brien III
Customer Support Center Manager
I want to introduce the WCSU community to our student driven IT&I Service Desk. The IT&I Service Desk gives students real world experience in a fast paced, technologically driven education environment where they get to broaden their IT, customer service, and problem-solving skills. WCSU students help faculty, staff, fellow students, and classmates with a wide range of IT issues including but not limited to login issues, technical support issues, and browser related issues.
Students that graduate WCSU and that have gained experience while working on the WCSU service desk, have picked up fantastic jobs in the work force. Please take a look at our alumni page to see what a few of our WCSU service desk alumni have been up to. As the manager of the service desk, I get to use my 20+ years of experience in WCSU’s IT department to mentor my team and build up their technical problem-solving skills and customer service skills which they can use after they graduate.
I am proud of our student service desk team and the help they provide day in and day out to the WCSU community. If you are a member of the WCSU community and need to report an issue, please report your issue using any of the methods at the bottom of this page. We look forward to helping you.
Logan Schaab
Joined Spring 2022
Junior
Finance / Management Information Systems (MIS)
My goal is to build strong networking within the workforce and continue to build my skills in Finance after graduation.
I enjoy video games, sports, statistics, hiking and outdoor activities.
Why did you want to join the Service Desk?
I wanted to join the Service Desk to build on my basic computer skills, as well as develop my communication skills.
What have you learned while on the Service Desk?
I have learned how to utilize several different software, as well as some of the basic functionalities of computers. I have also learned how to maintain patience when troubleshooting issues, since not all issues are resolved easily. My communication skills with callers have gradually improved as I have taken more calls.
Would you recommend the Service Desk to other students seeking a job at WCSU?
I would definitely recommend the service desk to other students at WCSU. Not only do you get an internal perspective on how an IT department operates within a university, but you also gain valuable skills in communication and technology. Regardless of major, students will gain educational value from this occupation due to the computer-dominant society we live in today..
Jacqueline Gavilanez Palacios
Joined Fall 2022
Graduate Student
Management Information Systems (MIS) / Master Business Administration (MBA)
I aim to find a job after graduation.
I like working at IT&I, going to school, the Army National guard, traveling, and practicing a sport.
Why did you want to join the Service Desk?
I wanted to join the team of IT&I service desk because I knew I'd be learning new stuff related to my field of management information system. It also looked like a great place to learn new stuff.
What have you learned while on the Service Desk?
I learned how support and deliver assistance to faculty, staff, and students who need i, as well as troubleshooting different types of issues
Would you recommend the Service Desk to other students seeking a job at WCSU?
I will strongly suggest IT&I because is a great environment to learn and exchange ideas between coworkers. The support team is always looking after each other, plus we have great diversity and I hope it continues to grow
Marcos Santiago
Joined Spring 2023
Junior
Computer Science
Dive into a career in Software Development focusing on blending Tech with Entertainment!
Music Festivals, Weightlifting, Gaming, Podcasts, Reading, Hiking, Love the beach and a good movie with friends.
Why did you want to join the Service Desk?
I was excited to work in a fun team environment where I could learn more hands-on about what it took to keep a university's systems running smoothly and securely while also becoming a better team player.
What have you learned while on the Service Desk?
I've really been able to get a lot of experience seeing the backend of systems especially in Azure. I've also been able to pick up the proper techniques to take when troubleshooting University wide issues.
Would you recommend the Service Desk to other students seeking a job at WCSU?
Most definitely would recommend working at the service desk. There's plenty of opportunity to learn and there's a really good team culture at the service desk.
Joshua Otto
Joined Summer 2023
Junior
Cyber Security
Grow in the field of Cyber Security Systems Engineer.
PC gaming, longboarding, watching movies
Why did you want to join the Service Desk?
I wanted a job that would teach me skills useful for my major. Cybersecurity works with information technology daily.
What have you learned while on the Service Desk?
In addition to the classic "reboot the computer", I learned new commands and uses for the Windows built-in "RUN" application.
Would you recommend the Service Desk to other students seeking a job at WCSU?
Even if your major has nothing to do with information systems, this job will teach you new things about computers. I recommend the service desk as an opportunity to learn these important tech skills for the future.
Christopher Bisignano
Joined Summer 2023
Junior
Cyber Security
Artificial Intelligence Security Specialist
I enjoy building computers.
Why did you want to join the Service Desk?
I wanted to join so I could help my fellow WCSU peers and gain my IT knowledge.
What have you learned while on the Service Desk?
I have learned how to operate the admin softwares that are used behind the scenes to help out end users.
Would you recommend the Service Desk to other students seeking a job at WCSU?
I recommend that anyone who wants to work in IT should work here. You gain great knowledge and experience in the IT industry. Ray is an amazing boss who helps his employees learn and grow.
Chloe Wong
Joined Fall 2023
Freshman
Management Information Systems (MIS) - Cybersecurity
| I see myself working in an IT office job but I'd like to open a cafe/small eatery like my parents. |
In my free time I like getting involved in photography, collecting/fixing up old electronics, playing videogames.
Why did you want to join the Service Desk?
To gather some work experience, specifically in IT, and to meet new people.
What have you learned while on the Service Desk?
Basic customer service etiquette and I've learned what programs our school uses to keep everything up and running.
Would you recommend the Service Desk to other students seeking a job at WCSU?
Yes, I'd highly recommend the service desk as a job to students who are actively seeking because not only is it a very friendly and safe work environment, but you will lalso never be put down for making mistakes and you learn a little more about certain computer functions.
John Parr
Joined Fall 2023
Junior
Computer Science & Minor in Economics
I want to become a developer.
About a year ago, I started playing guitar and I've been enjoying it a lot lately. Other than that, I like reading up on the latest tech news, hiking, lifting weights, photography, and playing basketball.
Why did you want to join the Service Desk?
I like learning about technology and helping people. This job is a great mixture of both.
What have you learned while on the Service Desk?
I've learned about the many software applications we use, and the complex network of professionals that keep our digital infrastructure running.
Would you recommend the Service Desk to other students seeking a job at WCSU?
If you're interested in learning about technology or enjoy making people's lives run smoother, then absolutely! Being part of the Service Desk team has taught me so much and continues to further my learning in the tech field.
Nicholas J. Psichopaidas
Joined Fall 2023
Freshman
Business Administration, Accounting
I aim to eventually become a CFO.
During my free time I enjoy watching and playing sports, watches, cars, listening to music.
Why did you want to join the Service Desk?
To gain more knowledge in the World of Technology
What have you learned while working on the Service Desk?
I have learned to investigate and solve user issues. I have also learned a bunch of cool things you can do on computers in general.
Would you recommend WCSU students work at the service desk?
I would definitely recommend the service desk for students seeking a job because unlike some other jobs, you learn real world skills that can translate to pretty much an industry and profession.