IT&I is pleased to announce our new TSR (Telecommunication Service Request) process for faculty and staff. If you require telephone support for adding a new service or the disconnection, change or a move of an existing Cisco telephone, simply fill out the corresponding TSR form in Samanage. This will generate an incident within our service desk for assignment to the proper IT&I staff member and provide you an incident number to allow you to track the status of your request. Click the link below for an overview of this new process: https://support.wcsu.edu/?ht_kb=submitting-a-telecommunication-service-request

Please contact Raymond O’Brien – obrienr@wcsu.edu for further details or questions.