Frequently Asked Questions

The WESTCONNect Office has multiple programs developed to provide you with access to a world of services.  Please check out the below groups of FAQ’s to get your questions answered.  If not, swing by and see us-We’re happy to help!

Meal Plan FAQ

Do I have a meal plan already on my card?

If you live on campus here at WCSU, then YES, you have a meal plan.  The meal plan is set up for you before you move on campus.

Can I see what’s on my plan or where I’ve used it?

You sure can! Use the WESTCONNect WebCard Center to view your meal plan information, check your balance of meal swipes and flex points, and see where you’ve used your plan!

What if I don’t live on campus but want to buy a meal plan?

First, check out the three meal plan options.  Once you’ve made your choice, bring the correct payment to the Cashier’s Office located on the main level of the Old Main Administrative Building.

What if my meal plan isn’t working?

If you have a meal plan that isn’t working, let Food Service know.  They will coordinate with our office to resolve the problem for you.

I want to change my meal plan.  How do I do that?

If you are a resident you can upgrade from your required meal plan to a larger package.  You cannot reduce your required meal plan.  To upgrade your meal plan, go to the Housing Office and make your request.

I tried to use my flex points at the bookstore and it didn’t work.  Why not?

Every meal plan has a certain number of ‘flex points’ that can be used at Food Service’s ala carte locations, including places like the Midtown Food Court, Westside Athletic Stadium, and the Warner Coffee Cart.  You cannot use your meal money to make purchases at non-food service locations. If you are interested in having money on your card for the Bookstore, laundry, vending, or other non-foodservice locations, you need to put CONNect Cash on your card.

CONNect Cash FAQ

How do I put CONNect Cash Money on my card?

Check out the CONNect Cash page that explains step by step how to access the WESTCONNect Card Dashboard, view your balance, check where you’ve spent your CONNect Cash, and put money on your card on-line.  You can also make deposits at the Cashier’s Office using this form.opens PDF file

Please note, you must be set up on the university EZPay system in order to make on-line deposits.

I put money on my card and when my card is swiped, the balance is wrong!

Don’t panic!  If you have a meal plan with a flex point balance, your flex point balance is the only thing you will see at Food Service locations until it is completely used.  Once you have used up your flex points, you will see your CONNect Cash balance start to show up.

Keep in mind your CONNect Cash balance will show up immediately at laundry, bookstore, and vending locations.

Can I see where I spend my money or find out my balance?

Check your CONNect Cash account activity or balance by following the directions under card account services or stop in to the WESTCONNect Office and we will be happy to review your plan activity.

My account was charged incorrectly.  What do I do?

If you believe you were charged incorrectly at either the Bookstore or any Food Service location (these are called attended locations), you must return to the location to place your claim. If your card is charged at non-attended locations like laundry machines or vending machines, you must fill out a Transaction Error Form and return it to the WESTCONNect Office.

Please note, the WESTCONNect Office does not reimburse for cash transactions at these locations.  Please report cash matters to the Cashier’s Office.

Can I withdraw money from my CONNect Cash Account like I do from my bank account?

The CONNect Cash account is not a bank account and you are therefore unable to draw funds off your CONNect Cash balance.

The only way for active members of the WCSU community to obtain money from their CONNect Cash account is to request to close the CONNect Cash account.  You will be charged a $15 administrative fee and it will take approximately two weeks for the Cashier’s office to release the balance of funds due, after any outstanding debt to the University has been paid.

Does my CONNect Cash roll over from semester to semester?

Yes!  Your CONNect Cash rolls from semester to semester as long as you’re registered.  The WESTCONNect office runs reports at the start of each semester to catch those who have graduated or separated from the university the previous semester.  We will submit any CONNect Cash balance greater than $4.99 to the Cashier’s office for reimbursement, assuming no outstanding debt to the University.  Any balances of $4.99 or less are retained by the university for administrative fees.

If you would like to the know the status of your reimbursement, contact the WESTCONNect Officecreate new email

Access FAQ

I can’t get into my Room/Residence Hall with my card!

The first thing you should do is check with your Resident Director.  If you don’t know who your resident director is, look up your residence hall on this page.  If your Resident Director is unable to help you, you will be directed to the WESTCONNect Office for a replacement ID.

My instructor told me my card should work at a designated lab/room/facility and it doesn’t.

Confirm with your instructor that he or she has submitted an access request for you.  Then feel free to stop in the WESTCONNect Office and we will check your card and clearances.

What is my DOOR PIN and how do I set it?

Your DOOR PIN is  4-digit number you use with your ID card to access designated areas on campus, such as the Science Building 24 hour computer lab.

All students selected the DOOR PIN when they obtained their student ID.

If you don’t remember your PIN, please come to the WESTCONNect Office with your ID card.  For security reasons, we will not reset the PIN over the phone.

Where are the 24-hour computer labs and how to I get into them?

There are three 24 hour computer labs on campus in the below locations.  All registered students have access to these labs with their WESTCONNect Card.

Midtown Student Center 214a (card swipe)

Midtown Science Building 127 (card present and 4-digit PIN code)

West Side Classroom Building 247c (card present)

I work for the university and have been issued keys.  Where do I pick them up and when do I return them?

If your department has requested keys for you, we will ask them to notify you when they are ready.  You should then bring your WESTCONNect Card with you to the WESTCONNect Office to sign for your keys.
Students are required to return issued keys at the end of the semester in which they are issued.

ConnectPrint FAQ

Can I use my print credits for anything other than printing?

Your CONNect Cash print credits are not the same as CONNect Cash. You can use them to print at any of the designated locations for printing only.

For further information, please view this Information Technology & Innovation link that explains terms of use for ConnectPrint.

⏤ LAUNDRYResident students may use the laundry facilities on campus, and they may now pay using touch less payment options.

Using the web based interface students can manage laundry with the ability to see the status of machines, place a hold on machines, and set up notification preferences related to laundry.

Instructions on how to access and pay for laundry online:

Check status and place holds  opens in a new windowWCSU WebCard Centeropens IMAGE file

Pay for laundry using your mobile device opens in a new windowCBORD MOBILE ID APPopens IMAGE file


The WESTCONNect Card is also used for various activity and event check-ins. For example, cards have been used at Student Employment Job Fairs, Academic Advisement Offices, and more.

Also, Box Office event payments are possible using CONNect Cash.

⏤ CONNECT CASHCONNect Cash is a discretionary spending program that allows any person with a valid university ID to deposit money on their card for use at a variety of locations.

CONNect Cash does not expire, and remains valid as long as you are an enrolled student, or active employee. The balance rolls semester to semester.

Remember that you can manage your card account online via the opens in a new windowWESTCONNect WebCard Center. to see your balances and transactions history or mark your card as lost.

⏤ PHYSICAL DOOR ACCESSThe WESTCONNect Card is literally your access to a world of services here at the university

Including but not limited to physical door access, meal plans, the debit card program (CONNect Cash), ConnectPrint credits which allow on campus printing, entry to campus fitness facilities, campus library use, access to special events, and off campus community spending programs.

⏤ SECURITY CAMERA SYSTEMSSecurity cameras are in use in various public areas on both campuses.

Typical surveillance areas include parking garages, lobbies of residence halls, 24-hour computer labs, elevators, and exteriors of buildings.

All cameras are recording and may be monitored.

Retrieval of video may be conducted by the University Police Department as it relates to criminal investigations. Human Resources and Judicial Affairs may request video for case investigations as well.

All other requests for video would be processed via a Freedom of Information request made to the university.

⏤ HARD KEY ISSUANCE & CARD ACCESSThe WESTCONNect Card Office coordinates the physical security of the university’s facilities.

This includes locksets and physical keys, stand-alone electronic locksets, on-line card access control systems and security camera systems.

The WESTCONNect team strives to make facility security as convenient as possible without compromising security. Keys and access to restricted areas are all provided by the WESTCONNect Office upon the approval of Deans, department chairs, directors or club advisors.

⏤ KEY BOX MANAGEMENTWestern Connecticut State University utilizes the Traka™ Key Cabinet system.

Key cabinets are deployed in each building and allow the university to inventory and manage high security keys such as master and sub-master level keys.

Keys are not to leave the buildings in which they are being utilized. Keys must stay in the possession of the authorized individual at all times, and are never to be left on carts, shelves, or other unattended areas.

For directions on how to access the key boxes visit the Locksmith Services & Facility Security Systems Page.

⏤ WESTCONNECT CARDYour WESTCONNect Card is your school ID and gives you access to meal plans and discretionary funds, the ability to unlock secured areas, print, attend activities and events and more.

You can manage your card through the opens in a new windowWESTCONNect WebCard Center. See your balances and transaction history, report your card as lost, activate your most recently issued card, set your door security PIN and more. Students may deposit money into their accounts and/or set up authorized payers for others to deposit money into their CONNect Cash (discretionary funds) accounts.

⏤ Fitness FacilitiesFitness Rooms

Students, faculty, and staff who wish to use the fitness facilities on campus must present their WESTCONNect Card to the staff to validate their status as a current member of the campus community.

⏤ NEW TO WCSUWelcome to WCSU! We look forward to meeting you on campus.

The WCSU identification card is called the WESTCONNect Card. The card offers you access to spending funds and purchases (meal plan money and discretionary funds), unlocking secured areas, printing, attending activities and events, and more. You will come to rely on your card during your everyday life at the university, so you will need to keep it safe and secured.

For information about how to obtain your card and the services it provides as well as campus security and access, click on the links below:


  1. A List of WESTCONNect's Security and Card Services
  2. Hours & Location
  3. Staff Contact Information

Activate My Card   VISIT PAGE

  1. Steps to Get your Card
  2. Submitting your Photo
  3. Setting your Pin


  1. WESTCONNect WebCard Center


  1. On and Off Campus CONNect Cash Locations
  2. Depositing Money into your Account

Student, Faculty & Staff Access  VISIT PAGE

  1. Your Access
  2. Requesting Access
  3. Reporting an Access Problem (Faculty&Staff)  * Resident Students must report a problem to their Resident Director.
  4. Access & Security Policies

Report & Replace  VISIT PAGE

  1. Report your Lost Card
  2. Replace your Card

Locksmith Services &
Facility Security Systems  VISIT PAGE

  1. Key Boxes
  2. Security Cameras
  3. Shelter in Place & Emergency Break Glass Devices

For any Questions or inquiries not answered, please visit our Frequently Asked Questions Page, or contact us at Request_WestConnect@wcsu.edu  create new email/  (203) 837-9311

⏤ CONNECT PRINTCONNect Print credits are automatically loaded on registered students’ WESTCONNect Cards and can be used at designated locations.

CONNect Print Credits ARE NOT the same as CONNect Cash.

You cannot use CONNect Print credits anywhere except CONNect Print locations and your CONNect Cash is currently not accepted at CONNect Print locations.

If you experience any problems while trying to print, please visit one of the staffed computer labs and ask the lab assistant for help.

For further information, click here to view the University’s IT&I Support Help Page.

⏤ MEAL PLANYour WESTCONNect Card also serves as your meal plan card, if you have purchased a plan.

Meal plans are a products that are pre-purchased in full, and all meal plans have expiration dates. Meal plans are typically a combination of meals and flex points. Flex points are intended to be used for what is considered “retail” purchases.

Please note that meal plans funds, both meal and flex points, may only be used at on-campus food service locations.

Resident students are required to have a meal plan, and the plans are assigned based on residence hall placement. Changes to meal plans for resident students should be requested trough the Housing and Residence Life Office.

Commuter students may choose to have a meal plan. Commuter students who wish to purchase a meal plan should do so via the Cashiers Office.

Faculty and staff may choose to have a meal plan and they may purchase the plans at the food service payment register locations.

Detailed meal plan information is available at the opens in a new windowFood Services website or at the Food Services Office located in the midtown Student Center by the Student Restaurant.

Do you need to know how many meals or flex points you have left? Do you want to know where you spent your funds? You may view your meal plan information through the  opens in a new windowWESTCONNect WebCard Center.

⏤ RESIDENCE HALLS ACCESSThe university’s residence halls are secured at all times.

 All residents’ cards are programmed for access to their assigned buildings. A WESTCONNect Card must be presented in order to enter the building, at no time should anyone hold open a door to allow another person to enter the building without using a card. If you are visiting someone in the residence hall, please call the person whom you are visiting to coordinate entry and visitor check in at the main desk.

Access to individual residence rooms and bathrooms is managed by the Residence Life staff. Lost cards should be reported immediately using the WESTCONNect WebCard Center. Instructions may be found here.

Temporary cards are available from the Resident Directors until a replacement card may be obtained at the WESTCONNect Card Office during the next business day. Temporary cards must be returned to the Resident Director, or a replacement fee will be assessed to the student.

If there is a problem with the security system, the Resident Director may issue a physical key to the student. Keys must be returned to the Resident Director, or a replacement fee will be assessed to the student.

Security Tips

Do not hold doors open to let others into the buildings. Each person should use their own card to enter

Do not prop open doors or tamper with doors to keep them unlocked

Have all visitors check in with the front desk, and follow all residence hall policies and procedures

Do not give your card to others to gain access to your building or room

Keep your room doors closed and secured, do not walk away and leave your room unsecured

Problems with Access or Security?

Start by reporting all problems to the Resident Director. They are able to troubleshoot and resolve most access problems. If they are not able to resolve the issue, they will report the problem using the work order system.