Counseling Services Core Principles

Collaboration

Effective mental health interventions always involve good collaboration between the counselor and the student. We strive to ensure that our clients are equal participants in their therapy, that they understand their treatment plan and that the relationships between students and Counseling Service’s staff are open and respectful.

Compassion

Students who come to Counseling Services are typically in some kind of emotional pain, distress or confusion. We strive to provide an empathic, nonjudgmental environment where we listen to students carefully and without preconceptions and where students will feel heard and validated.

Confidentiality

Our staff recognizes the importance of privacy and safety as the basis of effective therapy. We take student confidentiality very seriously. We do not share information about students seeking help at Counseling Services with anyone without written consent. Exceptions to confidentiality are rare and specifically mandated by law and professional ethics. We make sure to review confidentiality during our first contacts with all students and are available to answer any questions about confidentiality as they may arise in the course of treatment.

Expertise

As counselors, we take our responsibility to provide expert care seriously. We take responsibility for our continued growth as professionals. We are open about our professional credentials and training and we use consultation services as needed and appropriate.

Respect for Autonomy

We respect that the students coming to Counseling Services are emerging adults, who are taking responsibility for seeking help to solve their problems. We believe that treatment is there to help students provide their own answers and solutions to their questions and problems. We encourage students to work with us to meet their goals and to assume responsibility for their current lives and future direction.

Sensitivity to Difference

We understand, appreciate and celebrate the differences that exist between individuals at Western. We are committed to ensure that Counseling Services is a welcoming and safe space for all.

TALKCAMPUS is a peer-support app where you can talk with other students from around the world 24/7 if you’re struggling and worried about your mental health. Your student email address will give you free access, just download TalkCampus from the app store. It’s a place just for you: no staff, no fear of judgment, just instant ongoing support. For more information: TalkCampus
The free TalkCampus mobile app can be downloaded through Google Play and the App Store. There is also a web app for desktop.